Fixing the operation of a back-office site

X-PM > Uncategorized > Fixing the operation of a back-office site
Recovery / Performance


An investment fund wishes to turn around a delicate operational situation on one of the sites of a company of which it is the majority shareholder. This company provides back-office services for insurers at several sites in France and abroad. The site is faced with local management problems. The situation is becoming critical in terms of internal management and also on the commercial level.


To ensure the management of the structure, and to develop the organisation in order to prepare the arrival of a new site manager.


One of our highly experienced Transition Managers, a specialist in the Financial Sector, was put in place within a week to turn around the operation of a back-office site. He restored the teams’ confidence and reassured the Investment Fund by carrying out the following actions:

  • Interim position of site manager
  • Meeting with customers to reassure and retain them
  • Identification and treatment of the most critical operational situations
  • Simplification and reliability of management tools
  • Modification of the organisation
  • Participation in the selection of the new site manager
Illustration Expertise Redresser le fonctionnement d’un site de back-office - XPM


The situation was successfully turned around within 4 months, allowing the new site manager to take up his duties in a calm environment and under acceptable operating conditions for the company’s customers.

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